SAFETY AND NEW GUIDELINES:
Due to building occupancy guidelines we will be limiting the number of guests the office. Clients will be asked to wait outside until appointment time and therapist will meet client outside for screening. Clients will be screened including a temperature check, before entering the building.  Clients and therapist will be required to wear a mask. We will kindly reschedule your appointment if you have symptoms of  a 
respiratory illness or have tested positive for Covid-19 or any other illness. If you are sick, STAY HOME! I will be using virtual booking, check in and check outs.  Cash/check payments will NOT be accepted. 

RESERVATIONS:
In order to ensure that you obtain your desired appointments, it is recommended scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card will be required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancelation policies and only make necessary charges  to your account on the date of your scheduled service. Details of our cancelation policy are provided below.

*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.  
 

CANCELLATION POLICY AND FEES:
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify me at least 24 hours in advance. 

Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment, I not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. 

Cancellation due to illness WILL NOT be charged, with prior notification.

SPA PROMOTIONS: 
Spa specials cannot be used in combination with any other offer, promotions or gift certificates. 

 

ARRIVAL TIME: Please arrive to your appointment  5 minutes prior to the scheduled time. You are kindly asked to wait outside of the office until you receive a call or text message informing you that I am ready to provide services. Please be sure to update your current phone number, so that you can be reached. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.

LATE ARRIVAL POLICY: All appointments begin and end on time so that the next client is not delayed. If the treatment does not start on time, the treatment time will be reduced accordingly, and you will be still be required to pay full price. If a client is more than 15 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation. We regret that late arrivals will not receive extension of scheduled appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival.

CLIENT MISSCONDUCT:

Inappropriate contact with the therapist is forbidden and will result in a terminated session and a permanent ban from Bluffton Therapeutic Massage LLC.  Full service charge will be incurred. 

PREPAYMENT REQUIREMENT

To lessen the amount of contact with clients, all spa services will be required to prepay. 

Spa Policies

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