Your spa treatments are reserved especially for you. We value your business and ask that you respect the therapist's scheduling policies. Should you need to cancel or reschedule, please notify at least 24 hours in advance.
Any cancellations with less than 12 hours of notice are subject to a cancellation fee. There is a 50% fee when cancelling within 12 hours, and a 100% no show fee. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment, I not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
If you wake up not feeling well on the day of your appointment, please call asap to reschedule and your cancellation fee will be waived. During the time of Covid, this policy will be flexible, with prior notification.